Questions & Answers

Everything families ask us.

Gentle, honest answers — and if yours isn't here, reach out. We reply within a day.

For families

How quickly can a film be ready?

About five to six weeks, from the point we have everything we need — authored from interviews and archive material, not assembled overnight. Gathering takes as long as your family needs it to; there is no clock running on that part. For a celebration film, the timeline is shaped together in your consultation, around the occasion. Memorial films begin in the weeks after the service, whenever the family is ready — there is no deadline attached.

What should we gather?

Whatever you have. Photographs from every era, home video, voicemails, letters — even a phone photo of a framed print on the wall. Condition doesn't matter: restoring faded photographs and cleaning up sound is part of the work.

A beautiful film can be made from as few as twenty photographs. Don't wait until everything is organized — send what you have, and add more as you find it.

How do we share everything with you?

Through a private family link, straight from your phone. No apps, no accounts, nothing to install. Pass the link to the whole family and everyone's photographs, clips, and words arrive in one place. You can return to it as often as you like.

Our photos are printed, or on old tapes. Can you use them?

Yes. We digitize printed photographs, albums, VHS and camcorder tapes, and saved voicemails. If it holds a memory, we can almost always rescue it.

For anything that can't be uploaded — tapes, film reels, boxes of prints — we'll arrange it with you directly: local pickup or a tracked, insured mailer, and everything is returned to you exactly as it arrived.

What does it cost?

Memorial films begin at $1,200, celebration films at $1,950, and full documentaries at $3,500. Every film includes the private page where it lives. The exact quote depends on what you'd like, and we confirm it with you before any work begins — there is never a charge you haven't seen coming. Many families share the cost between siblings, and flexible payment plans are available. Each film's page walks through what's included: the Memorial Film, the Celebration Film, and the Full Documentary.

What happens after the service?

That is when our work begins. In the weeks after the service, once the family has had time to gather photographs, clips, and voices, we craft the film. The service had a slideshow; this is the film. It arrives on a private memorial page — with the obituary and a tribute wall — ready to share with everyone who attended, so they can watch, read the story, and leave a memory of their own.

Who can see the memorial page?

Only people with the link or the QR code — memorial pages are not listed publicly or searchable. Guest tributes are reviewed before they appear, so the page always remains a gentle place.

Does the memorial page ever expire?

No. A memorial page is a promise, not a rental — it never expires, and there is never a hosting fee. Years from now, on a birthday or an anniversary, the film and every kind word will still be exactly where the family left them.

What happens to our photos and videos afterward?

They remain yours. After delivery you receive a link to download everything you shared, and you can ask us about preserving the originals and the full-quality film permanently in our archive.

Where do you serve?

Families anywhere — everything can be shared online through your private link, wherever your family is gathered. Celebration and documentary interviews are filmed in person; reach out and we'll talk about your area.

Can we plan ahead?

Yes — and it is some of the most meaningful work we do. A celebration film or full documentary records your loved one's story in their own voice, while they can still tell it: their life, their advice, the way they laughed. Many families call it the most valuable thing they own.

Still wondering something?

Ask us anything.

No question is too small, and no call is a commitment. We answer within a day.